Hello, my name is

Martin Balome

I am a passionate

IT Support Specialist

Cybersecurity Analyst

Technical Sales Engineer

Web Developer

Former Air Traffic Controller

A professional headshot of Martin Balome.
About Me

A Quick Bio

I am a highly trained versatile IT Pro, Air Traffic Controller, College Mathematics teacher, and Web Developer. I use my acquired skills, knowledge, and resourcefulness in handling situations, not only in my professional life, but personal life too.

I keep on learning with a view of becoming an expert in the InfoTech industry having transitioned from an illustrious career, in Air Traffic Control, that I practiced back home in Uganda.

I am a reliable IT Support Specialist and Technology Solutions Engineer with extensive experience in strategy, problem solving, collaboration, and human behavior... An effective communicator with analytical and troubleshooting skills. I am a self-motivated continuous learner, critical thinker, detail-oriented, deadline-driven, adaptable, and persistent individual with an ability to work efficiently in a fast-paced environment. Believing in the tenets of good ethics and continuous wisdom, I am an ethical, honest, and fast practical learner!

I am a Web Developer from Seattle, with HTML, CSS, and Javascript skills. I love to get new experiences and always learn from my surroundings. I've done a few projects which you can check out in the portfolio section. I look forward to any opportunities and challenges.

Download Resume
Technical Support
Troubleshooting
Cybersecurity
Customer Service
Microsoft Office
MacOS and iOS
Training
Software Installation
Problem Solving
Linux
Computer Networking
HTML and CSS
Active Directory
Windows Server
SQL and MySQL
Ticketing Systems
ITIL - Service Management
Programming and Scripting
Effective Communication
Project Management
Aviation and Aircraft Operations
Air Traffic Control
Web Development
Emerging Technologies
My Services

I'm Available For Hire

IT Support

The key to a company's IT success is keeping pace with adopting modern and emerging technology. My passion for IT and ability to quickly learn new technologies have always kept me abreast with knowledge and skills, both technical and soft, to be successful as an IT Support Specialist.

IT Security

IT Security is about securing, monitoring, and controlling a company's defense against cyberattacks, data breaches, and security threats. As a cybersecurity specialist, I provide the best knowledge, tools, and methods to keep IT infrastructure safe from bad actors.

Tech Sales

Technical sales is about being empathetic, persuasive, resilient, curious about tech innovations, and connecting confidently with others. It is ideal for problem solvers. It requires a desire to build long-lasting relationships, an ability to listen to clients actively, and an eye for detail.
Certifications

I Love What I Do

Experiences

Oct 2022 - Now

Service Desk Coordinator at Harborstone Credit Union

Serve as the first point of contact for internal customers seeking technical assistance over the phone, by email, or through the ticketing system. Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Jun 2021 - Sep 2022

Technical Sales Engineer - Intern at Careerist

Specialized in understanding all of the technical aspects of the technical product and explained them to potential consumers. Consulted on product development, explained product features to customers during live demonstrations, and negotiated contract terms.

Apr 2020 - Jun 2020

Fulfillment Associate at Amazon

Played a strategic role in the Amazon goods and merchandise distribution process by improving warehouse operations. Managed and assisted with the coordination of logistics, which involved monitoring the movement of inventory, keeping up-to-date and accurate records, and ensuring that inventories are well-organized and maintained.

Aug 2013 - Mar 2019

Senior Air Traffic Management Officer (Approach and Enroute Radar) at Civil Aviation Authority

Effectively communicated with pilots through speaking clearly, enunciating properly, and actively listening to understand and be understood. Collaborated in development of safety management procedures.

Aug 2007 - Jul 2013

Air Traffic Management Officer (ADV and Approach Procedural) at Civil Aviation Authority

Worked in an SMS team that came up with recommendations/solutions that eased the work-load and related stress of air traffic control employees. Prevented collisions/accidents between arriving, departing, and enroute aircraft by abiding by, and using, recommended standards and procedures.

Feb 2003 - Aug 2007

Mathematics and Chemistry Teacher at St. Lawrence Schools and Colleges

Determined students' strengths and areas of need by administering standardized ability and achievement tests and interpreting the results. Integrated technology into classroom settings to engage students and diversify instruction.

Education

2021 - 2023

Bachelor of Science Cybersecurity and Information Assurance, Western Governors University

Being part of this degree program is ensuring my learning of best practices in systems and services, networking and security, scripting and programming, data management, and the business of IT.

Click here for detailed course info..

1999 - 2002

Bachelor of Science with Education (Mathematics and Chemistry), Makerere University

During this degree program, I was trained effectively as a secondary school (college) science teacher, in science pedagogy, procedural knowledge, and science content. I majored in Mathematics and Chemistry as my teaching subjects.

Click here for detailed course info..

2014

Professional Certificate, Singapore Aviation Academy

This advanced course provided me with guidance on best practices in systemic safety investigation and analysis techniques in an air traffic management (ATM) operational environment.

Click here for detailed course info..

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Certifications

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Awards of Excellence

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Personal Projects Done

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Satisfied Customers
Testimonials

What They Say About Me

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Mobile

+1 (253) 287 8509

Location

University Place, WA

Email

mart.balome@martinbalome.tech